Shipping policy

All products are free delivered to the United States and frequently delivered within 3-4 business days via DHL, UPS, or USPS Express (Mon-Fri).


TRANSIT & ORDER HANDLING

  • Processing time: 1-2 Business Days (Mon-Fri)
  • Transit time: 3-4 Business days (Mon to Fri) Standard Shipping
    In case of delay for any reason, we will instantly contact you.


SHIPPING RATES

  • All orders under $115.00 will have tiered shipping and handling pricing based on product by carrier.
  • FREE Shipping On Orders Over $115.00


TRACKING

  • Once your order has been dispatched, it comes with a tracking number, allowing you to track it until it is delivered to you.
  • When your order has shipped, you will get an email from us containing a tracking number you can use to check its status.
  • Please let us allow 48 hours for the tracking info to become available. 
  • Please make sure the email you provided is accurate and correct, or you will not receive the notification.

*Please note, once an order has been picked up by the carrier, it is considered 'shipped'; therefore, we are unable to cancel or refund.

*Note: Any orders that have shipped would then fall under the RETURN SHIPPING POLICY below. 


Return Shipping

In the event of a packing error by our team, James Geidner Hair Studio will cover any return shipping costs. 

Any other returns, please feel free to reach out to studio@jamesgeidnerhairstudio.net to speak to a representative in regards to your return shipping options. 

James Geidner Hair Studio will be happy to pass along our shipping rates for returns to our customers. Shipping rates would then be deducted from total refunded amount. 

**Please note, shipping charges on the original order are non-refundable**

If you are using a freight forwarder, please have the items inspected before shipping out of the country. James Geidner Hair Studio is NOT responsible for any items re-shipped outside of the US.


Authentic Products

James Geidner Hair Studio cultivates relationships with our brands and vendors, therefore, we stand behind our products and assure you that they are all 100% authentic. 


Product Pictures

Our merchandising team strives to update pictures with the most current packaging from our brands. If you happen to receive a product that looks slightly different than our website pictures,  please note we are in the process of updating our images to the new packaging for said item. 


Size / Quantity

Sometimes due to shipping cost, James Geidner Hair Studio may ship two smaller packages totaling in equal or greater quantity.  Our shipping department may also ship a larger size with more quantity as a bonus to our customers. 


Shipping / Handling Time

Some products may be shipped from different salon / warehouse locations resulting in longer handling / shipping times. 

**Multiple item orders may also ship in multiple shipments.   


Fraud Policy

To prevent fraud, frequent return requests are subject to review by James Geidner Hair Studio. We reserve the right to deny purchases or refunds for any suspicious activity.